Esther Chilton

Help!

I’m having a few problems with my WordPress account and wonder if anyone can come to the rescue. I can only access my login page by using wp-admin. If I use my password or stored login, I can access my stats page for about a second before it disappears and I’m left with a blank screen.

If I go in via wp-admin, I can set up a blog post and see other bloggers’ comments on my posts. But if I click on ‘reader’ so I can read everyone else’s blog posts, I get a blank screen.

WordPress have suggested I clear my browser cache. Is that the answer? Has anyone else had this happen? Thank you 🤗

Esther Chilton
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26 responses to “Help!”

  1. Rachel Avatar
    Rachel

    Has your WordPress version updated recently Esther? If so make sure all your plugins are up to date also as sometimes this can cause problems.

    HTH

    Rachel

    Liked by 2 people

    Reply
    1. Esther Chilton Avatar
      Esther Chilton

      Thanks, Rachel. How do I do that? I’m not very technically-minded!

      Liked by 1 person

      Reply
      1. Rachel Avatar
        Rachel

        in your WordPress admin page, menu on the left hand side go to ‘plugins’ (about 3/4 way down). Then go to ‘installed plugins’. Then you can select them all and Update

        Liked by 1 person

    2. Rachel Avatar
      Rachel

      or if this doesn’t help, disable all plugins and see if the problem is still there, if it isn’t, reactivate them on by one until the problem appears again, then you know which one is the culprit!

      Liked by 1 person

      Reply
  2. delphini510 Avatar
    delphini510

    I have had problems like yours, also with comment side. Had to give up working on my main frame computer and use my iPad. Even there it is problem.

    hope someone wise can give help, I got it to open again by another blogger.

    good luck

    Miriam

    Liked by 2 people

    Reply
    1. Esther Chilton Avatar
      Esther Chilton

      Thank you.

      Liked by 1 person

      Reply
  3. Rachel Toy Writes Avatar
    Rachel Toy Writes

    Hi Esther this seems to be happening with my WordPress too! I’m going to try updating the WordPress versi

    Liked by 2 people

    Reply
    1. Esther Chilton Avatar
      Esther Chilton

      It seems a common problem! Thank you for your advice 🤗

      Liked by 1 person

      Reply
      1. Rachel Avatar
        Rachel

        no worries! I used to build WordPress websites for clients back in the day, before I decided to change career. Still help my old clients out now and again and manage my own websites too. So yes I have updated my WordPress version today, then updated the plugins and all seems ok again! Good luck

        Liked by 2 people

      2. Esther Chilton Avatar
        Esther Chilton

        Sorry to be pain, but I how do I update my WordPress version? I really am a techo -no-hope! 😂

        Liked by 1 person

      3. Rachel Avatar
        Rachel

        Click on the updates menu on the left hand side near the top and it will be fairly obvious how to do it on the page that appears. If updates are needed there will usually be a red circle next to the menu with a number in it. It’s good practice to update your site regularly.
        who created your website initially? They should be able to help further!

        Liked by 2 people

      4. Esther Chilton Avatar
        Esther Chilton

        I did it myself but just have the basic one.

        Liked by 1 person

  4. Annika Perry Avatar
    Annika Perry

    Esther, poor you and it is almost surreal when this happens. My friend has exactly the same problem! I was googling about it and wondered if it could be because her OS system is so out-dated – there is concern if she updates the computer might stall as it is so old. But yes, are you up to date on all you software and good advice about the plugins from Rachel. Wishing you good luck … as for those happiness engineers, they leave me feeling anything but happy!

    Liked by 2 people

    Reply
    1. Esther Chilton Avatar
      Esther Chilton

      Thanks, Annika. The only plugin I seem to have is Jetpack, but I can see how to update it or uninstall. Oh, the fun!

      Liked by 1 person

      Reply
  5. blindzanygirl Avatar
    blindzanygirl

    esther I have had similar problems too. In my case I could not access my admin dashboard from my site. Also wordpress.com would not open. I cured it by updating the operating software. It actually has a name and it is White Screen of Death lol. The adive from WP was to update but then that caused some other difficulties. Lately, WP has been a pain. I hope you can get it sorted out.

    Liked by 2 people

    Reply
    1. Esther Chilton Avatar
      Esther Chilton

      Thank you so much.

      Like

      Reply
  6. fenlandphil Avatar
    fenlandphil

    I hope you can get it sorted Esther, I’m sorry I can’t offer you any useful advice, my working life was spent correcting problems with big hammers,

    Liked by 1 person

    Reply
    1. Esther Chilton Avatar
      Esther Chilton

      Thank you though 😊

      Like

      Reply
  7. Hugh W. Roberts Avatar
    Hugh W. Roberts

    Hi Esther, I’d recommend starting off by clearing your browser cache. I had exactly the same problem with another website the other day (my wifi and home phone provider) and it all worked after I cleared the browser cache. It’s certainly a good starting point.

    Liked by 2 people

    Reply
    1. Esther Chilton Avatar
      Esther Chilton

      That’s great. Thanks so much, Hugh.

      Liked by 1 person

      Reply
  8. Simon Avatar
    Simon

    That’s weird…. I hope you get it sorted

    Liked by 1 person

    Reply
    1. Esther Chilton Avatar
      Esther Chilton

      Thank you!

      Liked by 1 person

      Reply
  9. sharonharvey2 Avatar
    sharonharvey2

    Sorry if this isn’t helpful but like you I’m not technically minded so when I do achieve something that feels brilliant (Irrespective of whether people have already achieved it!) I find if I cant do something, I resort to the WP forums, they usually have the answer.

    I hope this helps…..🤷🏻‍♀️

    Liked by 1 person

    Reply
    1. Esther Chilton Avatar
      Esther Chilton

      Thank you!

      Liked by 1 person

      Reply
      1. sharonharvey2 Avatar
        sharonharvey2

        My Pleasure, i just hope its helped.

        Liked by 1 person

  10. Lance Greenfield Avatar
    Lance Greenfield

    What happens if you try to view the home page of anyone else’s blog? Does it go blank?

    Like

    Reply

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